Our commitment concerning the confidentiality of your information
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Confidentiality Statement
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General Information
Use of Information
Right to Refuse Information
Right to Access, Modify, Correct and Delete Information
Contacting HelpTranslation
Protection of Stored Information
Partner Sites
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1- General Information
The HelpTranslation.com website (hereinafter referred to as the "Site"), used by the HelpTranslation Company, has been recognized as an entity in full compliance with the current regulations under the CNIL, as defined under No. 1215461.
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2- Use of Information
HelpTranslation will be able to process and complete your order based on the information that you provide on the Site. In accordance with Article 32 of the Loi Informatique et Libertés (French law concerning information and free access), dated on January 6, 1978 and modified by the statute declared on August 6, 2004, the information that is necessary for HelpTranslation and its partners regarding orders to be processed and completed, are accompanied with an asterisk on the pages of the Site.
The other requested information, which is optional, or the information related to your interests concerning offers that you may receive from HelpTranslation and/or its partners, serves only as a means to better understand the needs of our clients and to improve the services that we offer to them in complete confidentiality.
HelpTranslation may send you information, either by mail or email, that will allow you to be better acquainted with the Site and how it can be used, including information regarding promotional offers to which you are entitled as one of our clients. This information is in strict compliance with the legal provisions regarding the confidentiality of all information that is transmitted electronically and according to the laws relating to the use of such information used in all data processing methods and the right to access and modify information only with your prior consent and in consideration of your right refuse the use of such information according to the provisions under the Confidentiality Statement.
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3- Right to Refuse Information
In accordance with the Loi Informatique et Libertés, you have the right to refuse any information by sending an email to the following address: donneescnil@HelpTranslation.com
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4- Right to Access, Modify, Correct and Delete Information
In accordance with the Loi Informatique et Libertés, modified on January 6, 1978, you have the right to access, modify, correct and delete personal information, which can be completed within the "Client Account" on the Site.
You may modify, delete, update or correct any personal information contained in the "Client Account" page.
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5- Contacting HelpTranslation
Site users may contact HelpTranslation for assistance in the following:
- New Site member registrations: New members will receive a welcome email with their user name (email address) and the password that allows access to their account.
- Request to close an account: If an account is closed, an email will be sent to the client indicating the closure of the account.
- Request for an estimate, order or cancellation: For any request concerning an estimate, request, change or cancellation of an order, the Client will receive confirmation by email.
- Verification: Users may request notification or modify the information concerning their orders. This may be done by sending an email, requesting a modification of the provided information, or by receiving a copy of the stored information while their order is in progress.
- Requests for assistance or submission of questions or suggestions: Internet users will receive a response from HelpTranslation by email for assistance with their orders, connection to the Site, or for accessing their account.
- Email Correspondence: Within the Site, particularly in connection with procedures and verification requests, the Internet user may always request assistance through an additional electronic communication support via business e-mails. Through these means, Internet users who have registered, and with their prior authorization, will be able to receive updated business proposals from HelpTranslation
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6- Protection of Stored Information
Mindful of the trust that Internet user has when connecting to the Site, HelpTranslation is attentive to all compliance regulations concerning the protection of information that has been received. To ensure this precaution, a secured online program has been implemented for the protection of information.
The computer systems used by HelpTranslation include a data encryption application and a software protection device.
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7- Partner Sites
Users may access the partner sites that are not governed by these provisions for the protection of personal information through the hypertext links on the Site. The user is also invited to take a look at the regulations required for the use and disclosure of information that was previously provided by the user on these websites.
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